Terms of Use
⚠️ Lonevi is not a medical service. Required reading.
Lonevi is an informational and analytical tool and is not a medical device, does not provide medical services, diagnoses, or prescriptions. For any health questions, consult a doctor. In emergencies: 103.
Contents
- 1. Acceptance of Terms and User Warranties
- 2. Service Description
- 3. Medical Disclaimer
- 4. Artificial Intelligence Disclaimer
- 5. Emergency Situations
- 6. Registration and Account
- 7. Rules of Use
- 8. User Content
- 9. Fees and Payment
- 10. Intellectual Property
- 11. Disclaimer of Warranties
- 12. Limitation of Liability
- 13. Indemnification
- 14. Force Majeure
- 15. Account Suspension and Deletion
- 16. Governing Law and Dispute Resolution
- 17. Miscellaneous
- 18. Changes to Terms
- 19. Contacts
1. Acceptance of Terms and User Warranties
These Terms of Use ("Terms") are entered into between DreamLight LLP, BIN 120340007735 ("Company", "We"), owner of the Lonevi platform (lonevi.com), and you as a user of the Service ("User", "You").
By registering on the Platform or accessing the Service, you unconditionally accept these Terms and the Privacy Policy, and confirm and warrant that:
- You are 18 years of age or older and have full legal capacity to enter into this agreement
- All data provided by you upon registration and use of the Service is accurate and up-to-date
- You understand that Lonevi is not a medical device and does not provide medical services
- You assume full responsibility for decisions made based on information obtained from the Service
- You use the Service solely for lawful purposes and in accordance with these Terms
If you do not accept these Terms — immediately cease using the Service and delete your account. Continued use of the Service constitutes full and unconditional acceptance of the Terms.
2. Service Description
Lonevi is a personal AI platform for monitoring and analyzing health indicators to support active longevity. The Service provides: AI health assistant, medical document analysis, personalized recommendations, medical card, Health Score, biomarker tracking.
Right to modify the Service. The Company may at any time, without prior notice, add, modify, suspend, or discontinue any features or the Service as a whole. The Company is not liable to Users for such changes. In case of complete Service discontinuation, the Company will notify Users 30 days in advance.
3. Medical Disclaimer — Required Reading
Lonevi is NOT a medical device and does NOT provide medical assistance.
Informational nature. All information provided by the Service is for general informational and educational purposes only and does not constitute a medical diagnosis, treatment recommendation, prescription, or any other form of medical assistance.
No medical device license. Lonevi is not certified or licensed as a medical device or medical information system by healthcare authorities.
Necessity of medical consultation. For any symptoms, changes in health, or health questions, always consult a qualified physician. Do not delay medical care based on information from the Service.
User assumes risk. By using the Service, the User assumes all risks associated with using Service information for any purpose, including health-related decisions. The Company bears no responsibility for the consequences of such decisions.
4. Artificial Intelligence Disclaimer
AI features of the Service have significant limitations
Possibility of errors. AI language models may generate inaccurate, outdated, incomplete, or misleading responses. This is a known and inherent limitation of AI technology.
Data bias. AI models are trained on large datasets and may reproduce errors, bias, or gaps in medical knowledge contained in training data.
No medical qualification. The AI assistant is not a medical professional, does not hold a medical license, and bears no professional medical responsibility.
Limited context. AI does not have access to the User's complete medical history, does not conduct physical examinations, and lacks all the information available to a treating physician.
By using AI features, the User confirms understanding of the above limitations and assumes all associated risks. The Company is not responsible for AI system errors and their consequences.
5. Emergency Situations
🚨 In case of life threat — immediately call emergency services
Emergency medical services in Kazakhstan: 103
Lonevi is not intended for use in emergency situations and technically cannot provide emergency medical care. For acute symptoms, loss of consciousness, chest pain, difficulty breathing, or any other life-threatening situation — immediately seek emergency medical care. The Company bears no responsibility for harm caused by using the Service in situations requiring emergency medical care.
6. Registration and Account
Upon registration, the User undertakes and warrants to:
- Provide accurate, precise, and up-to-date data
- Promptly update data upon changes
- Maintain password confidentiality; not share credentials with third parties
- Notify the Company of unauthorized access at support@lonevi.com
- Not create more than one account or use other persons' accounts
Account responsibility. The User bears full responsibility for all actions performed under their account until written notification to the Company of unauthorized access. The Company is not liable for losses resulting from unauthorized use of the User's account.
7. Rules of Use
✓ Permitted use:
- Personal non-commercial use of the Service
- Uploading own medical documents and data
- Exporting own data from the Service
✗ Prohibited actions:
- Uploading third-party data and documents without their explicit written consent
- Commercial use without written Company permission
- Reselling, sublicensing, or providing third-party access to the Service
- Automated data collection, bots, or other automated means without permission
- Attempting unauthorized access to any Service systems, networks, or data
- Bypassing, disabling, or otherwise undermining Service security features
- Uploading malicious code, viruses, or other destructive software
- Using the Service to diagnose, prescribe treatment, or provide medical services to third parties
- Reverse engineering, decompiling, or extracting Platform source code
- Spreading knowingly false or misleading medical information
- Any use violating RK legislation or other applicable jurisdictions
- Actions that may damage the reputation, rights, or legitimate interests of the Company
Violation of these rules is grounds for immediate termination of Service access and may entail civil or criminal liability under RK law.
8. User Content
By uploading data, documents, or other content ("User Content"), the User:
- Retains all rights to User Content
- Grants the Company a limited, non-exclusive, royalty-free, revocable license to process User Content solely for Service provision purposes
- Warrants being the rights holder or having necessary permissions, and that upload does not violate third-party rights or applicable law
- Bears full responsibility for the content, legality, and accuracy of uploaded content
The Company may remove User Content violating these Terms or RK legislation without prior notice.
9. Fees and Payment
Payment
Paid plans are paid in advance for the selected period. Payment obligation arises from the moment of subscription.
Auto-renewal
Subscriptions auto-renew. You may disable auto-renewal in Settings at any time before the billing date.
Refund
Full refund within 14 days of first payment if paid features have not been used. No refunds for subsequent periods, except as required by RK law. The Company does not refund fees if the User has violated these Terms.
Price changes
The Company may change pricing with 30 days' notice. Changes take effect from the next billing period.
Taxes
The User is independently responsible for paying taxes applicable to Service payments under applicable law.
10. Intellectual Property
All elements of the Lonevi Platform — software code, design, interface, logos, trademarks, texts, AI models and algorithms — are the property of DreamLight LLP and are protected by RK intellectual property law and international agreements.
Use of the Service grants the User a limited, personal, non-transferable, revocable license to access the Platform solely in accordance with these Terms and only for their duration.
Any unauthorized use of the Company's intellectual property is a violation of law and may entail civil liability of the User.
11. Disclaimer of Warranties
The Service is provided "as is" and "as available" without any warranties.
To the maximum extent permitted by applicable law, the Company expressly disclaims any warranties, express or implied, including:
- Warranties of accuracy, completeness, timeliness, or fitness for any particular purpose
- Warranties of error-free or uninterrupted Service operation
- Warranties that the Service meets User expectations or requirements
- Warranties that use of the Service will result in any positive health outcomes
- Warranties regarding quality, accuracy, or reliability of AI assistant responses
Nothing in this section limits consumer rights that cannot be restricted under RK law.
12. Limitation of Liability
To the maximum extent permitted by RK law, the Company shall in no circumstances be liable for:
- Any health consequences from decisions made based on Service information
- Errors, inaccuracies, or bias of AI systems and their consequences
- Indirect, incidental, special, punitive, or consequential damages of any kind
- Data loss, lost profits, business interruption, or other intangible losses
- Losses due to temporary Service unavailability
- Actions or omissions of third parties (OpenAI, Railway, Vercel, and other providers)
- Security breaches resulting from the User's own actions
- Accuracy or completeness of AI-generated content
- Losses due to unauthorized access to the User's account
Maximum liability
The Company's aggregate liability to the User for any claims arising from Service use is limited to the amount actually paid by the User for the Service during the 12 months preceding the claim, but no more than the amount of the last payment made.
Nothing in this section limits the Company's liability in cases provided for by mandatory provisions of RK law, including liability for intentional misconduct or gross negligence.
13. Indemnification
The User agrees to defend, indemnify, and hold harmless the Company, its affiliates, directors, employees, agents, and licensors from all losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with:
- User's violation of these Terms or applicable law
- Violation of third-party rights, including privacy or intellectual property rights
- Uploading, posting, or transmitting any User Content
- Any use of the Service in violation of these Terms
- User's provision of inaccurate data or breach of warranties set forth in these Terms
The indemnification obligation applies to the extent it is applicable and does not conflict with mandatory consumer protection provisions of RK law.
14. Force Majeure
The Company is not liable for failure to perform or improper performance of obligations due to force majeure circumstances beyond the Company's reasonable control, including:
- Natural disasters, fires, floods, earthquakes
- Military actions, terrorist acts, civil unrest
- Government actions, legislative changes
- Failures in communication networks and internet infrastructure
- Failures of third-party services used by the Platform (OpenAI, Railway, Vercel, etc.)
- Cyberattacks, DDoS attacks, and other malicious actions by third parties
- Pandemics and other emergency circumstances
Upon occurrence of force majeure, the Company will promptly notify Users and take reasonable measures to minimize consequences. Performance obligations are suspended during the force majeure period.
15. Account Suspension and Deletion
15.1. Deletion by User
The User may delete their account at any time via Settings or by contacting support@lonevi.com. Data is deleted within 30 days, except data the Company is legally required to retain.
15.2. Restriction or deletion by Company
The Company may immediately, without warning and without any liability to the User, restrict access, suspend, or delete an account in cases of:
- Violation of these Terms or Privacy Policy
- Suspected fraudulent activity or Service abuse
- Threats to other users' security or infrastructure
- Receipt of a lawful request from RK state authorities
- Creating multiple accounts in violation of Terms
- Providing knowingly false registration data
- At the Company's sole discretion for other reasons
No refund of payment for unused period upon account deletion for Terms violation.
16. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Kazakhstan.
Pre-trial resolution (mandatory). Before filing a claim in court, the User must send a written complaint to legal@lonevi.com. The Company will review the complaint within 30 calendar days. Failure to comply with pre-trial procedure is grounds for dismissal of the claim.
Court proceedings. If no agreement is reached in pre-trial proceedings, the dispute shall be submitted to the courts of the Republic of Kazakhstan at the Company's location in accordance with applicable procedural law.
17. Miscellaneous
Severability
If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary. Remaining provisions remain in full force.
Entire Agreement
These Terms together with the Privacy Policy constitute the complete agreement between the User and the Company regarding use of the Service and supersede all prior agreements.
No Partnership
These Terms do not create any partnership, agency, employment, or joint venture relationship between the User and the Company.
No Waiver
The Company's failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
Notices
All official notices sent to the User's registered email address. Notice deemed received 24 hours after sending. The User must keep their email address up to date.
No Medical Relationship
Use of the Service does not create any physician-patient, medical institution-patient, or other medical relationship between the User and the Company.
18. Changes to Terms
The Company may unilaterally amend these Terms. For material changes, the Company will notify Users by email 30 days in advance.
Continued use of the Service after changes take effect constitutes full and unconditional consent to the updated Terms. If the User does not agree with changes — they must delete their account before the changes take effect.